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Resource Planning Manager, Bristol

Job Title: Resource Planning Manager  
Location: Bristol    
Salary: £40,000 - £47,000 + Benefits 
Ref Number: 888286


Company Description

PACT is delighted to be working with this global and highly renowned brand to source, attract and hire an experienced Resource Planning Manager to join their teams based in Bristol. 

The result of this continued growth is that they need YOU! So, read on if you are a Resource Planning Manager with experience! If you are not, then check out our other jobs here (pactrecruit.com/jobs) – we are also looking for people in other Resource Planning and MI positions!

Job Description

The biggest growth area for our client is within the Resource Planning & Forecasting department and with that growth comes the need for a new Resource Planning Manager which is where you come in. This business continues to lead the way as an industry leader within their respected field and there is a huge opportunity for someone joining the business to further your career and have a real impact on their success. 

What the job is:

The Resource Planning Manager will form part of the Resource Planning & Forecasting team based in Bristol. Reporting into the Head of Resource Planning, you will be responsible for delivery of front and back office planning across multiple locations, providing actionable performance MI, insight and recommendations. You will ensure delivery of accurate short, medium and long term plans for front and back office operations which focus on supply and demand drivers and are stretching yet achievable, supporting operations to agree and deliver these plans. You will identify and drive improvement opportunities and track benefit delivery to support the Operations area in achieving contractually agreed service levels and business plans as well as improving the customer experience.

Qualifications

Is this the job for you?

You will be a Resource Planning Manager and have done Resource Planning Manager role for at least three years within a Resource Planning environment (extra points if you have experience of using Ms Access) and have been great at it and all that being a Resource Planning Manager involves – if it needs explaining then this is probably not for you.

Some bullet points about you:

  • Good understanding of resource planning methodologies and service level dynamics for front office and back office
  • Detailed knowledge of quantitative and qualitative contact centre and back office metrics and their application
  • Excellent working knowledge of Excel
  • Previous experience in a Resource Planning managerial position
  • Previous experience of driving improvement and business benefits
  • Previous experience of dealing with Senior stakeholders
  • Good understanding of workforce management operating practices and industry developments
  • Knowledge of Access would be an advantage

Additional Information

How to Apply?

If all of this sounds like you or if you want to learn more before that then call the office on 0203 865 4549 and ask for John who will answer any questions that you might have! 

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Steve
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