In association with

Customer Contact Specialist at The Forum

Role: Customer Contact Specialist 
Company: The Forum
Location: Homebased with travel
Salary: Based on Experience

We are looking for a talented individual to join our team of planning specialists.

You will be expected to deliver a variety of tasks from workshop design and delivery, coaching, training delivery and public speaking.  In addition, there will be responsibility for communicating with members, attending events (both ours and our partners) and promoting The Forum services to the wider industry.

Competitive salary based on experience, bonus scheme after 6 months, 25 days holiday (plus all public bank holidays), private healthcare and pension contribution.

Prior experience of the Forum and its activities is very important along with a desire to help our members make a difference in their own organisations. The right candidate will be expected to take part in some of the following activities:

  • Learning Academy: Design, deliver and develop learning material for virtual training and face-to-face workshops.
  • Member Development: Managing the relationship with a number of members and potential members, understanding their business challenges, the way the forum can support them and the needs of individuals
  • Professional Services:  Working with our members on a consultancy basis to deliver change projects or provide interim resource across either planning, insight or quality.
  • Programme Development: The forum continues to innovate in terms of products and services. Each employee is encouraged to present ideas for new products/services and is involved in their ongoing development.
  • Support the wider team and achievement of all our strategic goals:  Capturing intelligence and insight on the industry. Actively participating with the team to follow-up actions and support event activity.

This position is designed to allow employees to work from home with travel to events and member sites constituting a significant element of the work (including some overnight stays and potentially International travel). The successful candidate must be available to attend (away from home) The Forum’s Conference's in April and November as well as other key events throughout the year.

Please contact Isabelle Smith ( if you are interested and send her your CV with a short note explaining what has stimulated your interest. Alternatively give her a ring on 0333 123 5960.

If you want to talk about the role first, please contact Isabelle who will arrange a 1-1 chat with a member of our team. 



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