Douglas Jackson are a specialist recruitment consultancy and executive search company, working tirelessly to help our customers recruit permanent and interim talent at Executive Board Level, Head of Department, Managerial and specialist skilled support and strategic function roles across the Customer landscape. We recruit across the whole of the UK and offshore.
We help some of the world’s leading brands and FTSE 100 organisations, as well as start up and PE backed companies, to identify and recruit the key skills, experience and ‘right fit’ across your organisations customer proposition too:
- Enhance your Customer Strategy
- Develop your Customer Experience
- Design and own your Customer Service
- Define/Transform Customer Process, Systems and or, Culture.
- Build and improve your Resource Plan, forecast models, schedules and real-time
- Identify, research and develop meaningful Customer Intelligence, creating actionable Customer Insight and MI.
- Lead/Manage Customer Contact Operations across Digital, Omni, Multi or, Traditional Channels.
- Implement CRM to manage your Customer Data and develop your customer loyalty.
- Own/Run Customer Programmes, or Projects for Sales, Service, Retentions, Acquisition, CSAT, NPS, Loyalty, Engagement, CRM, Self-Serve, Digital.
We will deliver a tailored and truly consultative approach. Identifying, attracting and recruiting both active and non-active job seekers within the market place, whilst providing an honest, professional and personal service. By making the extra effort to get to know our clients and candidates, we can give you a more rewarding service and look to recruit committed, achieving individuals, whether you require increased levels of customer excellence, customer acquisition, business transformation, or, a reduction in costs.
Being independent, gives us the freedom and flexibility to commit sufficient resource and time to each individual campaign. This insures that we are working to our best ability for you, rather than trying to work for numerous clients at any given time. It also allows us the ability to offer exclusivity and dedication to our clients, becoming an extension of your business and helping us to attract and secure high calibre, skilled and experienced professionals for you and not your competition. In addition, we can provide valuable industry insight, information and assistance; recruitment strategy, marketing opportunities, benchmarking candidates and market profiling.
Our Consultants have in excess of 80 years’ recruitment experience between them, with over 20 years’ specifically in recruiting exceptional, talented individuals from within Customer Service, Customer Experience, Customer Strategy, Customer Contact, Customer Insight, Customer Planning and Analytics.
We are autonomous, empowered individuals whose reputations are established within the recruitment market and have the professional ethics, knowledge and industry awareness to deliver the service levels our clients and candidates require and have the right to expect.
Our best relationships are forged by working together with a simple, open and honest communication channel. Through understanding your company culture, vision and philosophy, in addition to potential business challenges, we can identify and source the most suitable, inspirational leaders and managers, providing the most effective business solution.
If you want to identify, attract and hire Executive, Managerial level talent within a Customer focussed function, talk to us and see what we can do to support you.
Tel: 0345 620 9720