Supplier Directory

Welcome to our supplier directory.  You can use this page to get information on our associate members, including services they offer and information on how to contact them.


Bright

Contact: Simon Thorpe
Tel: 0208 296 1944
www.brightindex.co.uk
email: simon@brightindex.co.uk

Bright was founded in 2000. Since then over 1,000 contact centre reviews have been carried out and millions
of clients’ customers are surveyed every year. Based on
this we know what it takes to become a best in class
customer service operation and have perfected our tools
to help clients achieve this:

  • Performance benchmarking (Bright Index)
  • Automatic customer satisfaction measuring (Bright Navigator)
  • Employee engagement (Bright Employee Index)

The results form a platform for participants’ target setting and improvement plans. The end goal is to significantly improve our clients’ competitive edge, at the same time as we improve overall customer and staff satisfaction.

Read more about how clients like TUI, Genesis, ShopDirect and many more have benefited from our tools at brightindex.co.uk/clients.

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