Supplier Directory

Welcome to our supplier directory.  You can use this page to get information on our associate members, including services they offer and information on how to contact them.


Aspect

Aspect

Contact: Julie Murray
Tel: 0208 0188345
Web: www.aspect.com/uk



The Aspect Difference
As customers continue to take greater control of the service conversation, superior workforce optimization and back office software integration are essential to enabling contact center agents to deliver seamless, informed, and empowered interactions in every channel and every touch point.

Aspect unifies the three most important facets of modern contact centre management – customer interaction management, workforce optimization, and back-office execution.  As customers continue to take greater control of the service conversation, superior workforce optimization and back office software integration are essential to enabling contact centre agents to deliver seamless, informed, and empowered interactions in every channel and every touch point. Aspect Workforce Optimization improves employee productivity and interaction quality to get better customer outcomes – with a smaller number of employees – even within today’s unpredictable demand patterns.

Workforce Optimization

Staff For Excellence to Deliver Results

As the world continues to shrink and customer conversations continue to diversify, the predictable patterns of consolidated contact center activity and demand have been replaced by contact centers spread around the world — where calls are transferred at light speed and profits are calculated in seconds.

Not enough agents in the right time zone, speaking the right language, with the right skills, and you’ve got angry customers. Too many agents with too much idle time, and you’ve got angry executives. Our workforce optimization solutions enable your business to achieve maximum results.
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