CallMiner Sales Director, EMEA
+44 7535 504 580 (mobile)
Improving contact center and agent performance through voice of customer analytics and automated real-time monitoring.
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
For more information visit www.callminer.com.
- Analytics, data and Insight
- Quality & Customer Experience
- Cloud & Hosted Systems
- Consultancy, training & skills management
- Continuous Improvement
- Knowledge Management
- Multi-channel & Social Customer Service
- Outbound – Sales & Revenue
- Voice of the Customer