Contact: Nick Smith
Chiltern House Business Centre
45 Station Road
Henley on Thames
Oxon RG9 1 AT
Phone: +44 (0) 1491 845315
Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophis¬ticated, localised and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.
Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports, increase employee engagement and improve overall customer experience.
Teleopti WFM solution includes:
- Staff forecasting
- Scheduling and optimization
- Agent engagement and motivation
- Intraday management
- Reporting and performance
- The latest in gamification
Cloud or on-premise
Available either on-premise or as a cloud based solution Teleopti has sophisticated mechanisms for managing many contact channels, media and skills, virtual contact centres and agents. WFM also serves as the hub for an organisation’s larger workforce optimisation strategy and Teleopti has the flexibility to manage that strategy.
Working with customers for continuous improvement
Perhaps the most important success factor for Teleopti is its relationship with its customers. The ability to work with so many industry leaders (within their respective fields) has been critical to the company’s continued development of innovative and problem-solving WFM solutions.
The latest release of Teleopti WFM is no exception. With the help of many of its customers, over 200 enhancements were made to the product, all born form customer feedback and insight. In the latest customer satisfaction survey 9 out of 10 customers stated they would recommend Teleopti to others.
Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satis¬faction ratings, Teleopti serves as a reliable partner.
Want to try our modern, powerful and user friendly forecasting tool? Get the same forecasts algorithms we use in our full WFM solution, with no commitments and at no cost!