Showcase: Interaction analytics

Learn about three ways this has driven tangible customer experience improvements and real value in the business.

Jason Gingell, Client Engagement Manager for EMEA at NICE shares success of using analytics to identify adherence to compliance and procedure relating to vulnerable customers

 

 

ZOOM – share successes with analytics

Colin Whelan, Senior Solutions Consultant at Aspect shares how a collections company delivered a significant improvement in average revenue per agent after using analytics to evaluate their sales practices.