Transform real-time performance with automation: Hastings Direct shows how this can be achieved.
Doug Casterton, Head of Real-Time Performance, will be talking about the benefits achieved by Hastings Direct, due to the successful implementation of QStory's Intraday Automation solution.
About Doug Casterton: Doug is a Workforce Planning professional offering years of progressive experience for the contact centre industry. He is a twice winner of The Forum’s ‘Innovation Award’, in 2010 and 2014, for strategic collaboration and re-launching resource planning across the business. Doug has transformed resource planning units to remove workplace silos, launch home-working and lifestyle shifts, as well as introduce planning method for SMS proactive outreach, webchat and chat bot technologies to deliver excellent customer service and cost saving tactics.
About Hastings Direct: Hastings Direct is a fast growing general insurance provider, providing services to the UK car, van, bike and home insurance market. A multi-award winning business, Hastings has over 2.6 million customers with over 2 700 colleagues.