Operational Effectiveness Workshop

Take your Real-Time and intra-day management to the next level by learning from our members and understanding how to become more operational effective. Discussions around establishing the right culture to harness the capability and capture learning to drive improvements in to day-to-day operations.

Speakers include:

Alison Conaghan is Planning & Insight Specialist at The Forum. She began her career in Contact Centres in 1999 as an agent. Following four years taking calls and answering emails for various clients in the outsourcer Stream International Alison joined the Resource Team. This included various roles including intraday, planning, forecasting and scheduling within a multi-site, multi-lingual environment.Her deep routed knowledge of the planning processes also allowed her to effectively guide the integration of a new WFM solution, maximising it’s value to her business.