AI & Robotics
Hi Tech? Lo Tech? No Tech? What can it do for you? Peter Massey charts the opportunities & choices.
Peter is Managing Director at Budd and chairs the UK's Chief Customer Officer Forum. Budd's work focuses on bringing the digital and the contact worlds together through ’The Best Service Is No Service’ and ‘Me2B’. His passion is: "How do we stop doing dumb things to our customers and our people?”