Opening Keynote: Be Your Personal Best

Be stimulated and inspired by today’s opening speakers to release potential within yourselves, your team and your organisations – and set yourself up for the day ahead. 

Speakers Include:

Jennifer Holloway is the best-selling author of Personal Branding For Brits, encouraging people in business to blow their own trumpets (without sounding like idiots). When it comes to personal branding, Jennifer Holloway knows her stuff. From her corporate days running press offices to being the boss of her own business she’s built relationships, gained clients and stayed on people’s radars by promoting who she is – not just what she does. As the best-selling author of Personal Branding For Brits she’s taken what she’s learned and created a practical guide to blowing your own trumpet to encourage as many people as possible to discover being successful means being yourself.


Catherine Leggett is Employment Consultant at National Autistic Society. She is an experienced employment consultant at the National Autistic Society, undertaking workplace assessments, training and consultancy for employers, employees, Unions, Supported Employment Organisations and service providers (including DWP). She also delivers autism awareness talks at conferences and events nationally. Catherine has an engineering/technical background and previous experience working on gender equality projects for women in science, engineering and technology. Her areas of special interest are in developing support and services for autistic women and girls.


Leigh McIlwaine is Programme Development Manager at The Forum. With over 20 years experience working in the industry,  she is proud to have achieved a high level of specialist skills in Contact Centre & Back Office Resource Planning. Alongside Senior Management level experience of Planning and Operational management, her previous roles have involved business development, business planning and process improvements fit for any business, irrespective of size, sector or industry. Leigh has also worked in both in-house and outsourcing  environments. As a recognised University teacher, she has a passion for striving towards the achievement of Contact Centre roles as a professionally recognised industry. 


Nicola Callan is a Director at The Forum having previously been our Head of Learning & Engagement from 2014 – 2017. She is responsible for the operational and people elements of our team, and for the individual engagement of our members with our programmes. Nicola is passionate about identifying, building and developing strengths and in creating the right conditions that release our potential and that of those around us. Nicola started her career in the travel industry working in customer facing and management roles in Spain and in the UK. A move to a consultancy firm in Financial Services generated experience in process definition and improvement methodologies before moving into customer journey mapping and quality assurance. Prior to leaving Financial Services, Nicola specialised in organisational redesign and colleague engagement. Additionally, she has significant experience in people leadership principles and is an active coach and mentor.

Phil Anderson is Head of Best Practice (Planning) providing a range of membership support including training, research, presentations, facilitation, consultancy and corporate reviews. Beginning his career in Contact Centres in 1999 with Gold Medal Travel, Phil has been involved in all aspects of resource planning, managing an outbound sales team and specialist sales teams whilst developing a successful KPI management tool and bonus and incentive scheme.  In 2009/10 Phil had a fantastic year, completing two years of study for his advanced certificate in resource planning, winning a contact centre Innovation of the Year Award and also becoming one of the first winners of the Planning Hero Award.