Developing a culture of innovation at Sainsbury’s Bank.
Be inspired and learn from our 2018 Innovation Award Finalist
- See how new teams and contact centre operations were set up – and the opportunities for innovation that were built in from the outset.
- Learn how they developed a culture of collaboration and innovation and the way in which this can enable planning, insight and quality teams to thrive.
- Hear more about how they get the most out of the available systems & resources.
Who should attend? This case study is of interest to anybody who is developing a new team or function or wants to get more out of the resources they have available. This is a great example of how Planning, Insight and Quality communities can support each other to drive innovation.
Find out about Sainsbury's Bank
Discover how Sainsbury’s Bank have overcome the challenges of a huge transformation to implement a new banking platform and culture, migrating from an outsourced supplier to open their first “in-house” contact centre. A realistic and pragmatic view of what is achievable combined with a desire to improve and collaboration between teams and departments, has allowed them to develop in house solutions with the available resources to deliver these changes efficiently. A joined-up approach with new planning, quality and insight teams working together, with a passion for innovation, is driving a continuous improvement culture that is making things better for both their colleagues and customers.