Developing a culture of innovation at Sainsbury’s Bank.

Be inspired and learn from our 2018 Innovation Award Finalist

Who should attend?  This case study is of interest to anybody who is developing a new team or function or wants to get more out of the resources they have available. This is a great example of how Planning, Insight and Quality communities can support each other to drive innovation.

Find out about Sainsbury's Bank
Discover how Sainsbury’s Bank have overcome the challenges of a huge transformation to implement a new banking platform and culture, migrating from an outsourced supplier to open their first “in-house” contact centre. A realistic and pragmatic view of what is achievable combined with a desire to improve and collaboration between teams and departments, has allowed them to develop in house solutions with the available resources to deliver these changes efficiently.  A joined-up approach with new planning, quality and insight teams working together, with a passion for innovation, is driving a continuous improvement culture that is making things better for both their colleagues and customers.