HOWTO: Plan for Digital
This interactive session will include the latest benchmark research and round table discussions on improving your planning for digital and social channels
- The latest benchmark research from the 2016 Eptica Multichannel Custoemr Experience Study and 2016 Global contact center benchmark report from Dimension Data.
- Learn how to use the Forum’s Maturity Framework to improve your existing planning function
- Overcome challenges in prioritising different channels and considerations for blending your workforce