Showcase Customer Journey mapping 

Nicola is Head of Engagement & Learning at The Forum and brings with her a background in Process Definition & Improvement, Quality Assurance & Performance Improvement and Colleague Engagement. Additionally, she has significant experience in people and leadership principles and is an active coach and mentor.

As part of the Senior Leadership Team, Nicola initially worked on The Forum’s organisational design and strategy and is now responsible for individual engagement with our annual programme, overseeing the personal accredited professionals programme and our member’s experience at all our events and learning opportunities.