Zoe Bentley, ActiveOps
HOWTO: End to End
Hear practical tips from Zoe Bentley, ActiveOps, of the advantages of local/team based planning teams and centralized planning teams and round table discussions around key differences between front and back office planning.
- Understand how to balance the best of both centralized and local planning teams
- What are the key difference between back office planning and traditional inbound call planning?
- How could you overcome these, or what is stopping you from overcoming these?
Responsible for the delivery and implementation of client projects, Zoe Bentley is an accredited Performance Improvement Coach at ActiveOps. Zoe has implemented several client specific projects and solutions aimed at improving managerial, operational capability and delivering sustainable behavioural change