RSA: Actionable Insight
See how insight teams are supporting the business to save many millions of pounds each year, re-engineering process and policies. Diverse and highly skilled insight professionals have been brought together and the function transformed by building strong credibility as part of a wider Operational Excellence team. A clear focus on simple and effective presentation & communication has allowed them to engage stakeholders at very senior levels, generating sponsorship of their insight and the licence to focus where they can achieve the best return for the business. Projects delivered over a 3 year period have yielded independently verified multi million pound savings with no IT investment. The same techniques have been used within the Insight Team to improve the quality and speed of service offered to internal customers to deliver a better insight from lower headcount with higher employee engagement.
Who should attend? This is fantastic set of examples for Insight professionals, as well as anybody who has to communicate information or engage stakeholders as part of their role. Book early for the site visit and look out for them in the 2016 Insight Challenge events.
David Hignett, RSA
David is an award winning Insight and Analytics leader. He specialises in condensing difficult and complicated operational problems into easy to grasp concepts to create clarity and understanding - making the complex simple. In his current role as Head of Operational Insight for RSA Insurance Group, David has delivered over £20m in annual savings with no IT investment. Prior to joining RSA, David was Head of Process Excellence for Capital One, the credit card company.
Jon Moore, RSA
Jon leads the Operational MI Team at RSA. Jon has worked in the financial services industry for over 25 years, and the last 12 years at RSA Insurance. Excelling in leadership and process improvement, Jon has successfully undertaken a wide range of roles during his career. Professional development achievement’s include: ICMI Contact Centre Management, APMP Project Management, COPC Registered Co-Ordinator, Kepner Tregoe PSDM and Lean Sigma for Business. Jon moved into his current role leading the Operational MI team just over 3 years ago. Notable achievements during this time include a positive 93 point uplift in customer NPS score, significant improvement in KPI performance, successful off shoring of work from UK to India and changing the perception of the MI team from “willing amateurs” to “focused professionals”.