Using Speech Analytics to drive Continuous Improvement
Speech Analytics is a game changer when looking to understand your root cause contacts and how you can improve Customer Experience. This workshop is designed to help you define how analytics technology can be an enabler for delivering a more substantive continuous improvement programme and ensuring a greater customer experience. This interactive workshop is designed to give your clear ideas for an improvement roadmap; it will be led by a specialist from the Forum and experienced practitioners.
From attending this workshop, you will:
- Hear success stories from organisations delivering results through analytics
- Learn how to utilise an analytics framework to support your CI programme
- Understand how Speech Analytics can deliver tangible and sustainable ROI