Quality Assurance! Is your framework fit for purpose?
With many organisations reviewing their purpose and strategy, how do we ensure our Quality Frameworks are aligned and continue to deliver a useful source of insight that enables us to understand the service our customers receive. Allowing proactive development of our people and processes as part of our Customer Experience Strategy. This interactive workshop is designed to give your clear ideas for an improvement roadmap; it will be led by a specialist from the Forum and experienced practitioners.
From attending this workshop, you will:
- Understand how different frameworks will deliver different outcomes
- Reflect on your Quality programmes purpose and if your framework supports that
- How multi-channel Quality Assurance can be delivered with limited disruption
- Hear from case studies and experts on how to set yourself up for success