12:10 Technology Showcase
Hear from CallMiner how to pass valuable market intelligence from the call centre to other business functions. This presentation will cover:
- How to deliver better customer outcomes by leveraging data collected in the call centre and beyond
- How API’s extend the value of data from interaction analytics beyond the contact centre
- How measuring and analysing 100% of your customer interactions can improve the efficiency and effectiveness of related business processes – such as resource planning, sales & marketing initiatives, product/service development and so on.
Jeff Gallino, CTO & Founder
As Chief Technical Officer, Jeff Gallino oversees research, language development, and future product direction. Gallino was President and CEO during CallMiner’s first five years. During that time, he led the company to become an internationally recognized and award winning enterprise software company. Jeff has more than 25 years of experience delivering complex software and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Jeff worked at companies like; ThinkEngine Networks, Grant Thornton Consulting, as well as 11 years in the United States Air Force. He holds a BS degree in computer science from the United States Air Force Academy.