1330 – 1410 Case Study from RS Components 
Customer Insight and Online growth. 

Nathan Sellars and Gerard Oleksik show how visibility of customer pain points & accountability at RS Components drives improvement in web search, local stock availability & delivery, helping UK online grow twice as fast as the core business.

Nathan Sellars – Head of User Experience, RS Components 

 

 

Gerard Oleksik – User Experience Research Manager