1330 – 1410 Case Study from RS Components
Nathan Sellars and Gerard Oleksik show how visibility of customer pain points & accountability at RS Components drives improvement in web search, local stock availability & delivery, helping UK online grow twice as fast as the core business.
Customer Insight and Online growth.
- New insight about this award-winning innovation, not contained in previous conference presentations
- Focus on the practical application of customer insight in driving genuine business transformation
- Be stimulated to consider how you can take your own organisation to the next level
Nathan Sellars – Head of User Experience, RS Components
Gerard Oleksik – User Experience Research Manager