12:10 Benchmarking & Accreditation
Three members share how standards benchmarking can create robust roadmaps for improvement and reveal the latest news about the new standards frameworks for Insight, Quality & Customer Experience, from yesterday’s Raising Standards Workshop Day
- Learn from experience at Yorkshire Building Society about the value that came from standards benchmarking and accreditation in the planning function and how this has led to involvement in the insight standards development group.
- Discover the steps that have been taken in Insight, from Virgin Money, members of the development group.
- Hear about the plans on rollout of professional standards for Quality & Customer Experience functions from members of the Advisory panel. Hot off the press from yesterday’s Raising Standards Workshop Day