Digital Transformation – the Breakfast Briefing 07:45 - 08:45
Following the Leadership Forum's Digital Hothouse, Cross 8 will share work undertaken with clients that looks through the eyes of key roles or functions to chart the differences that are anticipated to emerge in contact centres between 2016 and 2022. Learn what is on the horizon with digital contact, the drivers and the disrupters and top tips on how to get your customers to engage with your digital channels. See what is possible now and considerations for the future.
Learn what is on the horizon with digital contact, the drivers and the disrupters and top tips on how to get your customers to engage with your digital channels. See what is possible now and considerations for the future.
- Get up-to-date on the impact of digital in the contact centre
- See what is possible now and the potential for quick wins
- Understand what we need to consider for the future
Ben Sturt – Cross8
A highly experienced digital strategist. Sees through the frequent trends, smoke and mirrors of the digital world, grabs what is real and creates exciting outcomes. Digital knowledge gained from 20 years hands on experience from start ups to client side to agency, from Travel to Oil & Gas. A digital leader that enables organisations realise their digital future.
Tobias Robinson – Cross8
Tobias is a highly experienced professional with 18 years of strategy and transformation delivery experience. He has a track record of successfully delivering large scale Business and IT change including company acquisition and integration, insourcing and outsourcing and setting up control and governance functions. Previous successful engagements have led to him being requested on a number of occasions to join in flight programmes which were recognised as failing, develop recovery plans and lead the subsequent turn around. As an independent consultant at mostly blue chip companies, he has a proven ability to integrate to existing leadership structures and swiftly become a valued member of the team capable of thinking strategically whilst still being able to deliver on the ground.