Take time to reflect with others: your challenges, your learning, next steps. This is the chance to meet others in similar roles or facing similar challenges and work with others to ensure that today’s learning is taken forward and the benefits fully realised.
For those engaged in Field or Branch Operations, this is the chance to meet others and followup discussions from earlier in the day.
Alison Conaghan began her career in Contact Centres in 1999 as an agent. Following four years taking calls and answering emails for various clients in the outsourcer Stream International Alison joined the Resource Team. This included various roles including intraday, planning, forecasting and scheduling within a multi-site, multi-lingual environment. Just before joining The Forum, Alison spent three months working as a National Workforce Co-ordinator at the National Pandemic Flu Service where she helped create the processes.