This benchmarking workshop explores key steps in planning for field & branch and creating actionable insight. Understand how the new planning cycle and benchmark framework relate Field & Branch and the value of data. Compare your approach with that of others and consider future areas for improvement or development.
- Learn about the key areas where planning and insight can drive maximum value and positively impact customer and colleague experience.
- Gain insight into planning as a cycle of activity and the importance of data and communication handovers between phases of the cycle
- See the key steps involved in building insight and be able to identify the benefits to a business or service
Paul Smedley is Founder and Chair of The Forum. He established the training, best practice, membership and awards programmes of the Forum and is rated highly for creating enjoyable, interactive training events and seminars. Paul has presented at conferences and seminars nationally and internationally and has tutored with Lancaster University Management School.