Service Management & Planning for Field & Branch Operations
Understand the lever of operational effectiveness with case studies, presentations and benchmarking in this engaging morning workshop. A case study presentation is followed by short presentations charting the key trends and critical success factors and launching the Forum’s new programme for 2019. These are followed by workshop benchmarking groups on key challenges facing managers in Field & Branch operations.
- See how Radian have implemented field planning for housing maintenance and what makes an effective resource planner in that environment
- Learn about the factors driving change in the role of field operations and branches and how to implement effective strategies for resourcing and managing these operations.
- Understand the potential for Digital Transformation in Field & Branch – with technology enabling the creation of data, automated multichannel communication and advanced analytics to drive leaning & insight
Allie Farminer, Senior Planning at Radian (a social housing provider based near Southampton) and Nick Shipton, Director at Kirona (supplier of specialist field planning and insight technology) share top tips from Radian’s implementation of Field Planning for housing maintenance. They share the key steps in planning for an appointment based service like this and look at what makes an effective resource planner in this environment.
Paul Smedley is Founder and Chair of The Forum. He established the training, best practice, membership and awards programmes of the Forum and is rated highly for creating enjoyable, interactive training events and seminars. Paul has presented at conferences and seminars nationally and internationally and has tutored with Lancaster University Management School.