Planning for Multi-Channel (digital, social, back office and calls) and Multi-Skilling Workshop
Understand the key principles for managing and modelling a multi-channel and multi-skill environment, along with the pitfalls to avoid. Learn how technology can support, along with the accuracy and confidence you should expect.
- Discuss different approaches to multi-channel planning
- Learn the pitfalls to avoid for multi-channel and multi-skilling
- Takeaway the key principles of multi-channel planning.