Scheduling Workshop: Flexibility, Multiskilling and success measures

How effective are your multi-skilling and scheding practices? How does this affect your effectiveness or influence your flexibility options? This workshop will help shape an industry standard approach to measuring scheduling and provide you with a practical takeaway to apply to your organisation. Improve your engagement with HR and management for flexible working requests.


Phil Anderson is Head of Best Practice (Planning) providing a range of membership support including training, research, presentations, facilitation, consultancy and corporate reviews. Beginning his career in Contact Centres in 1999 with Gold Medal Travel, Phil has been involved in all aspects of resource planning, managing an outbound sales team and specialist sales teams whilst developing a successful KPI management tool and bonus and incentive scheme.  In 2009/10 Phil had a fantastic year, completing two years of study for his advanced certificate in resource planning, winning a contact centre Innovation of the Year Award and also becoming one of the first winners of the Planning Hero Award.