Analysis & Forecasting: Capacity Planning, including Shrinkage Management
Learn how to design an improved Capacity Plan with multi-layer shrinkage and considerations for multi-skilling across channels and employee lifecycle. This session will include practical examples of members Capacity Plans and best-in-class approaches.
- See different Capacity Plans and discuss different approaches
- Understand the key principles of shrinkage calculations and cost of getting this wrong
- Share your approach and capacity planning challenges with experienced Planning professionals