David Orton, Technology Manager at BT outlines what Automation is and what it isn’t, demonstrating the way that automation and robotics is transforming the industry, with practical examples and steps that everyone can take in making a difference. Chaired by Dee Chapman Programme Support Manager this is your chance to learn about developments in an area of high impact in the industry.
- Understand the potential of automation and what it can mean to you
- See some practical examples from experience at EE (now part of the BT group)
- Pick up practical tips on how to make this kind of change happen effectively
David Orton has worked with EE and now BT since May 2012 in roles across technology innovation, technology governance, testing and automation. Before BT he operated his own online specialist clothing business for seven years and prior to that ran software development for a company building communication control systems for emergency services control rooms (police, fire, ambulance).
Dee Chapman has joined The Forum from Essex & Suffolk Water where she was Customer Services Manager. In addition to leading the programme support team, Dee is focussing on programme planning and delegate experience. She has worked in the customer contact industry for nearly 16 years, working predominantly in improving quality and customer service and lowering customer effort. Dee has over 24 years’ experience in people management and leadership as well as project management, training and coaching. Dee won a Rising Star award in 2015 for her work in improving quality and coaching.