Learn about the benefits of Intraday Automation including how to;
- Achieve a Proactive View of the day
- Seize Quiet Time
- Automate Schedule Adherence
- Empower Agents
- Achieve Training Objectives
- Automate Analysis and Reporting
QStory identified as ‘One to Watch’ at the Everline Future 50 Awards, offers SaaS cloud-based Intraday Automation tools to the contact centre industry. QStory is based in Guildford, UK with solutions used by organisation in Europe, Africa and the Americas.
David Preece, QStory, Customer Success Manager
David Preece is thrilled to return The Forum’s National Planning Conference. A Resource Planning professional, with over 16 years experience in the industry. He has worked in a number of different roles right across the various planning disciplines, and across different businesses including Outsourcing, Financial Services, Telecoms and Retail. David is an experienced Customer Success Manager and has experience of successfully implementing Intraday Automation solutions.