What-If, Cost Versus Service, and Variance Analysis

Let’s face it, a lot of what passes for contact center analysis is somewhat of a swag. Our analytic tools- mostly data analysis and some spreadsheets are cumbersome, slow, inflexible, and to be absolutely honest, not as accurate as we’d like. Much of the analyses that we’d like to do are centered on three basic forms:

In this session, Ric Kosiba, Vice President, Interaction Decisions Group at Interactive Intelligence, will discuss the insightful analysis that can be accurately and quickly developed if you have the right tools and technologies.