15:00 - 15:40 Thomas Cook – Leadership in Planning
How do you develop your teams and build credibility? Gain insight from Laura Stanley, Manager of the Year, & Ben Clark, Rising Star award winner. In this case study from Thomas Cook, winners of team and rising star awards:
- Hear their top tips for engaging stakeholders, colleagues and customers.
- Gain insight about what makes an inspiring, professional and effective planning function.
- Take the opportunity to ask inspiring individuals about how they achieve success.
- Use this to focus your opportunities for learning, development and improvement.
Lorna Stanley, Head of Planning at Thomas Cook, Manager of the Year 2016
Lorna demonstrates strong understanding of the importance of engagement at all levels, across the business, and has driven a cultural change in how planning is seen within the business. She encourages her team to not take a “computer says no” approach and to take calculated risks. One of our most active members in the planning community she will go out of her way to help fellow planners.
Ben Clark, Forecaster at Thomas Cook, Rising Star Award Winner 2016
Ben has been recognised for his developing of meaningful insight, service level delivery and improvement on customer experience. Talking to teams and key stakeholders he learned about their requirements and created data driven insight.