14:10 - 14:50  Severn Trent – Leadership in Planning

How do you develop your teams and build credibility? Gain insight from Neil Clarke, award winning manager, and his team, including Scott Towers who was commended by judges in the analyst of the year awards. This case study from Severn Trent demonstrates great use of insight, strong engagement with the business and development of the planning team.

Neil Clarke, Real-time Specialist at Severn Trent Water, Manager of the Year

Neil has demonstrated the value of using meaningful MI for planning, engaging with the business at different levels. An advocate of 1-to-1 coaching and focusses on engagement, spending time with operational leaders and TLs, his career has taken him from digging holes to moving into the contact centre and being an inspirational manager.

Scott Towers, Scheduling Analyst at Severn Trent Water, Highly Commended Analyst of the Year

Speaker Bio to be added