11:50 - 12:30  RBS – Maximise the Value of Planning

Develop your team as a centre of excellence, with real business impact inspiration from our award winning teams! This case study from RBS winners of team and rising star awards – focusses on the transformation of planning, part of the innovation that gained them shortlisting in the 2016 Innovation Awards.

Team of the Year – RBS Planning Team

This is an organisation who takes ownership and follows up to deliver agreed actions. Despite a significant reduction in their headcount they have streamlined their processes and ensure a consistency of working focussed on fairness and equity.

Richard Lee, Head of Planning at RBS
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David Leatham, Scheduling Manager at RBS
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Thomas Splaine, Scheduler at RBS, Rising Star Award Winner 2016

Thomas has developed new metrics and MI reporting as well building an Access database linking directly to the workforce management system. He took full responsibility for planning for an area which had previously been described as “not plannable!”  when he started planning for web chat.