Digital Transformation – the Breakfast Briefing 08:00 - 09:00
Following the Leadership Forum's Digital Hothouse, a Forum member will share work undertaken with clients that looks through the eyes of key roles or functions to chart the differences that are anticipated to emerge in contact centres between 2016 and 2022.
- Get up-to-date on the impact of digital in the contact centre
- See what is possible now and the potential for quick wins
- Understand what we need to consider for the future