Dee Chapman, Programme Support Manager
0788 244 4258

Dee has joined The Forum from Essex & Suffolk Water where she was Customer Services Manager. In addition to leading the programme support team, Dee is focussing on programme planning and delegate experience.

She has worked in the customer contact industry for nearly 16 years, working predominantly in improving quality and customer service and lowering customer effort.

Dee has over 24 years’ experience in people management and leadership as well as project management, training and coaching.

Dee won a Rising Star award in 2015 for her work in improving quality and coaching. 



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