Using the capability assessment framework

With over 100 capabilities applicable to a vast range of specialist roles, our comprehensive framework helps you demonstrate where your strengths lie and which areas of development would add maximum value for you, your customers and your business. Each area of skill or knowledge is specified at four levels, enabling you to identify evidence to support self-awareness and robust self-assessment. 

The detailed 100+ competency capability assessment framework is a key tool in our new professional development roadmaps. In the last year some members have achieved notable success. Three approaches  are having a powerful impact. 

  1. The managed service approach With support managers so busy, in most organisations, it is easy for coaching and development to slip. Furthermore many are not natural people-managers and this isn’t always a priority for their own development. This is why some members have asked us, to come in and run the skills assessment for their teams. Conducting one-to-one reviews using the framework, makes this straightforward and time effective for managers.
  2. The supported-manager approach Here planners, analysts and specialists are assessed using an approach where the assessment was completed by the line managers, with the support of the Forum specialists and the capability framework.
  3. The role-review approach This approach was born out of a member’s request to support the re-design of the team’s job descriptions. Working through what was needed in the role and using the capability framework as a tool to support this work, it became clear that the job description could be built around the activities and behaviours displayed in a number of competencies relevant to each role. Competencies were identified and directly linked to the elements of the new job descriptions. Through detailed discussion with the Forum specialist the relevant competency level was established for each role. Once the development of this framework was completed the assessment process commenced

Find out more about each of these approaches and what might work best for you and your team by by reading the related article below or contacting us on 0333 123 5960 or email at Read more about the skills framework

Take a look at these articles, videos and links
On-site Support & Consultancy Services


The Forum, is the overarching community for our four distinct communities of continuous improvement: Professional Planning Forum, Quality & Customer Experience Forum, Data, Analytics & Insight Forum and Customer Strategy & Leadership Forum. Keep yourself up-to-date by following us on social media, call us on 0333 123 5960, email or contact us direct. This site has been optimised to display best in browsers running at a resolution of 1280 pixels or higher. You can view our Privacy Statement here.

Quote 11
Quote 14
Quote 15
Quote 16
Quote 17
Quote 18
Quote 19
Quote 20
Quote 21
Quote 22
Quote 23
Quote 24
Quote 25
Quote 26
Quote 27


Fill out the form below to receive further information.

All work will be preceded by a fully costed proposal. 

Members are eligible for discounted rates.


Your Name  
Job Title  
Your Email  
Phone Number  
Area of Interest

Send  Reset
(c) Professional Forums Ltd 2000-2019
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit
This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit