National Planning Conference 2015

Watch the Videos and Presentations of the sessions you missed

Directly addressing the needs of planners and managers as well as business leaders, this one day conference day offered an inspiring mix of networking, presentations, case studies, round tables and workshops. Take time now to read or watch the sessions that you missed. You can still learn from the inspiring keynote presentations, awards finalist case studies and workshops. Just choose from the selection in the agenda below.

National Planning Conference Agenda, 8th October 2015

Changing Gear in Planning Steve Woosey & Paul Smedley open the day with our sponsors and fantastic keynote speakers including Nicola Millard – expert on the changing face of online and Omni-channel – well known as an inspiring and stimulating speaker. Phil Anderson highlights progress being made by members on the strategic Productivity Journey, our 2015 Challenge, and reveals ways in which this can be taken further.  More info

See the presentation and Nicola Millard's video


Team of the Year 
Be inspired by case study presentations from the Planning Team of the Year Award winner – Tesco Bank Insurance – and Capita Life & Pensions, winners of the Team Award for Planning Best Practice Framework. Take the chance to ask your questions. More info

See the presentation

See Capita's video and Tesco's video

 

Analyst of the Year 
Case study presentation from Paul Jackson-Moss at  Co-operative Banking, Analyst of the Year, followed by interviews with 3 highly commended analysts: Steven James, North East Ambulance Service, Helen Smith, RSA, Lucy Mitchell, LV=. Ask your questions and understand what drives excellence. More info

See the presentation and video


Workshop: Planning for People
Steve Woosey, CEO, leads this interactive workshop which includes updates from members & table discussion.  Explore ways in which Planning teams can help reduce employee attrition & absence and improve performance. Understand the importance of choice - including homeworking & life style schedules – and communication, giving certainty & helping people feel in control. More info

See the presentation and video


Keynote - Forecasting Insight. Simon Butler, Head of Best Practice at The Forum, demonstrates the new reach and impact of Forecasting teams, as advanced forecasting offers deeper insight in new areas, utilised by the business in ways that would have been unheard of even a few years ago.
More info

See the presentation and video



Keynote - Planning for Digital
Simon Foot of Ember Services charts the key developments that help Planning rise to the omni-channel challenge with practical examples in webchat, social media and online forums, this is your chance to catch up and focus on this vital area.

See the presentation and video



12:40 Technology Showcase 1
Tim Becker at eg solutions showcases approaches, based on practical client experiences, to transform ops management in the Back Office.   

See the presentation and video

13:20 Technology Showcase 2 Interactive Intelligence share the benefits of their Interaction Decisions solution for long term strategic planning.

See the presentation and video

More info
 

Talent Development in Planning
Phil Anderson, Planning Specialist, talks with winners of our Rising Star awards & our university students, uncovering how we can develop planning talent. With inspiration from research in the wider business world, this is a fantastic chance to learn, ask questions and be inspired. More info

See the presentation and video

Team & Manager Awards
Be inspired by award-winning experience, with case study presentations by Phil Coole at LV=, co-winner of Manager of the Year and the team award for Lifestyle Choice & Engagement, and Paddy Dinsmore at npower, winner of the Planning Hero award. Take the chance to ask your questions. More info

See the presentation. See Phil's video

Workshop: Planning beyond the contact centre
Steve Woosey, CEO, leads this interactive workshop which offers to chance to learn from practical experience, expert input & table discussion. How do we plan effectively for the back office, digital channels and across the whole enterprise. More info

See the presentation. See Part 1 and Part 2 of video


The Strategic Impact of Planning
How do we give strategic direction to the workload & credibility of the Planning Function? Chaired by Paul Smedley, The Forum’s Founder, learn from senior leaders about approaches that work at Geoban and RSA. Discussion groups & panel debate then give the chance to relate this to your issues and generate ideas for your organisation. More info

See the presentation and video

Team & Manager Awards
Be inspired by award-winning experience, with case study presentations by Tracy Johnston at RSA, co-winner of Manager of the Year and the team award for Back Office & Business Partnering, and Paul Rice at American Express, Highly Commended in the Manager of the Year Awards. Take the chance to ask your questions. More info

See the presentationSee Tracy's video and Paul's video

Workshop: Planning Flexibility
Phil Anderson, Programme Leader for Planning, leads this interactive workshop which includes presentations from members of the Volatility & Flexibility challenge and insight on how to utilise Homeworking most effectively. More info

See the presentation and video

Leadership Forum For those who can, this is the chance to stay on to hear the inspirational keynote speakers, Michael McQuillan from Ulster University and Darren Lawrenson who is a well respected Performance/Life Coach at our Strategy & Leadership event in the early evening. More info

See the presentationSee Michael McQuillans video and Darren Lawrenson's video


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Take a look at these articles, videos and links
2016 Professional Planning Forum Conferences
Customer Strategy and Planning 2015
Four Annual Conferences for Customer Contact Professionals
National Planning Conference: Bookng, Accomodation and Travel


 

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