Eleven finalists have been shortlisted in the 2017 Customer Contact Innovation awards, from a rigorous shortlisting process.
These finalists have all achieved great things and showcase what success looks like. The winners will be announced at the Gala dinner on April 25th at the close of the annual Customer Strategy & Planning Conference organised by The Forum. Book your place now to hear the finalists' stories.
The Award Finalists for 2017 offer great examples of transforming customer experience in contact centre operations, as well as in the wider organisation – from digital transformation or better conversations to operational focus and engagement in the back office or among field engineers. There are great role models for Planning, Insight, Quality, Customer Experience and Continuous Improvement teams – as well as operations teams at all levels.
“This year’s innovations have something for everyone, because they demonstrate how successful teams can transform the experience of both customers and colleagues, while at the same time making some very real cost or revenue benefits to the business”, explains Paul Smedley, Founder and Chair, The Forum. “All professionals will learn a huge amount from their conference presentations and the member site visits”.
The full list of finalists is below. Click on the link to read more information about the case study and to book your site visit place.