Accreditation Panel

Matt Holstein, 

Planning Manager

      Victoria Steele, 

British Gas Homecare, Programme Manager

  Simon Butler,

Esure, Head of Planning & Business Intelligence 

Tracy Johnson, 

Planning Lead

      Ivan Smith,

Motability Operations, Coms Development
& Insight Dept Manager

  Debbie McMaster,

Scottish Power Energy Retail Ltd,
MI Reporting Manager

Lynette Martin, 

Capita Life & Pensions, 
Planning & MI Manager

      Neil Egerton,

Simply Business, Quality Manager

  Lara Soave-Swinburn,

Dixons Retail, Business Intelligence & Data Warehousing

Aaron Gourlay,

Resource Planning 
& MI Manager

      Anita Yandell-Jones,

Operational Development Manager

  Bob Stella,

L&G, Head of Business Implementation

Bob Stella, 

Head of Business Implementation

      Charmaine Vallence-Poole,

Holland & Barrett,
Head of Customer Experience

  Colin Whelan,

Senior Solutions Consultant

Maureen McCulloch,

Clyesdale & Yorkshire 
Banking Group, Resource Analyst

      Ruth Mercer,

Hughes Insurance, Operations Manager

  Andy Riddell,

Anglian Water Services,
Insight Analyst

Lorna Stanley, 

Head of Planning

      Claire Scott,

Affinion International, Quality Assurance
Team Manager

  Nick Piper,

Distribution Manager

Rachel Jones,

Resource Planning Manager

      Andrew Johnson,

British Gas Homecare, National
Quality Manager

  Marie Montoya,

Operations Anlayst

Phil Anderson, 

The Forum, 
Community Development Manager

      Kevin Richardson, TBC


  Colin Hibbert,

Virgin Money, Head of Sales Performance
& Improvement

Richard Abdy, 

The Forum,
Membership Engagement Manager

      Chris Rainsforth, 

The Forum, 
Community Development Manager

  Ian Robertson, 

The Forum, 
Customer Contact Specialist

Alison Conaghan, 

The Forum, Customer Contact Specialist

      Nicola Callan,

The Forum, 
Head of Engagement 
& Learning

  Nicola Callan,

The Forum, 
Head of Engagement 
& Learning

Leigh McIlwaine, 

The Forum,
Customer Contact Specialist

Nicola Callan,

The Forum, 
Head of Engagement 
& Learning



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